Refunds and cancellations

Who gets their money back, and when

A free Tuesday circle and a seven-night residential cannot share one refund rule. Facilitators set their own terms; three things they cannot set are held by the platform. Pick what you booked and the page answers for that, not in general.

The floor

Three refunds no facilitator can refuse

Everything else on this page is the facilitator’s own terms, shown plainly before you pay. These three sit underneath all of them and override anything a listing says.

They cancel, you get everything

If a facilitator cancels, moves the date, changes the city or changes the venue, you leave with the full amount and our fee comes back too. No window, no discretion, no exceptions.

A place resold is a place refunded

If somebody takes your place from the waitlist, you are refunded whatever the facilitator kept — automatically, without asking. Nobody is paid twice for one mat.

A report is not a refund request

If something happened, the safety route runs first and the conclusion comes before any money. A refund is never offered in exchange for withdrawing a report.

A single paid gathering

The common case. A facilitator who has booked a room and paid a musician has real costs; a seeker whose week fell apart is not a defaulter. The default splits the difference and the facilitator may be more generous but not less.

Platform default

Full to 7 days · 50% to 48 hours · none after

Facilitators may loosen this; they cannot tighten it.

You cancel more than 7 days ahead

Including our 9% — we do not keep a fee on a booking that did not happen.

Full refund

Between 7 days and 48 hours

The facilitator keeps half. If someone takes your place from the waitlist, you get the rest back automatically.

50%

Inside 48 hours

Unless the waitlist fills your place, in which case you are refunded in full without asking.

No refund

The facilitator cancels or moves it

Any change to date, time, city or venue lets you leave with everything back, whenever it happens.

Full refund

You arrive and it is not what was listed

This is a safety route, not a refund request. A refund often follows, but the conclusion comes first.

Report it

The awkward ones

Cases a refund table normally leaves out

Sliding scale

You are refunded what you paid, not the middle band, and the facilitator still never learns which band you chose. The refund figure alone would give it away, so it is not shown to them.

Currency moved between paying and refunding

You get back the amount in your own currency, and we absorb the difference. A refund that returns 4% less than you paid is not a refund.

The facilitator has already been paid out

Our problem, not yours. We refund you and recover it from their next payout. You are never asked to wait for a facilitator to send money back.

A facilitator whose account has closed

The refund still happens. The platform stands behind the booking even where the person is gone — otherwise nobody can safely book anything more than a week ahead.

Silence, and a refund

Refund messages are an exception to notification silence. Money moving is told to you when it moves, even mid-retreat, because the alternative is finding out days later.

Repeated late cancellations

Tracked, and after too many, instant booking on sessions turns off. Never shown to facilitators as a score, and never on your public profile.

Before you pay

Where you will see the terms

A refund policy nobody reads before paying is not a policy. The terms that apply to your booking are shown in four places, in your own language, never machine-translated.

On the gathering, before the price

One line in plain language, in your own language, human-translated. Never in a collapsed section.

At checkout, beside the button

The specific terms for this booking, with the dates worked out as real dates — not “7 days before” but “until 18 September”.

In the confirmation email

Because that is what people search for weeks later when something changes.

In the cancel flow itself

What you will get back, as a number, before you confirm. Not after.

Terms and safety →